Veblika Help Desk
We're Here to Help You Keep Your Business Running
Have a question, facing an issue or need help configuring Veblika? Find a quick answer or send us a support request.
Find the right team
What Do You Need Help With?
Choose a product to see common topics and relevant guidance, or send a request with the details.
Other
General question · Product feedback · Other issue
Quick troubleshooting
Check the Common Causes First
A few checks may help isolate the issue before you contact the team.
WhatsApp is not connecting
- Check your business account and phone number setup
- Review Meta account status, permissions and templates
- Confirm applicable messaging requirements
A workflow is not running
- Check that the workflow is active and the trigger occurred
- Confirm required fields and conditions match
- Check connections and action configuration
A user cannot access a module
- Review the account, role and permissions
- Check the subscription and enabled product
- Note whether one or multiple users are affected
An integration is not working
- Check authentication and connection status
- Review permissions, field mapping and triggers
- Check the third-party service status
An AI response looks unexpected
- Review the knowledge and instructions provided
- Check relevant conversation context and workflow settings
- Use human review for important decisions
Personal assistance
Need Help With an Issue?
Describe what you are trying to do, what happened, what you expected and when it started.
Before you send
- Note the affected product and users.
- Copy the exact error message, without secrets.
- For an urgent issue, explain the business impact.
Priority is reviewed according to your applicable support arrangement. A submitted request does not guarantee a response or resolution time.
Send a Support Request
Requests are stored privately in this Help Desk. For faster attention, notify the team on WhatsApp after submission.
Your request
What Happens Next?
This is an example support journey. Actual handling depends on your support process and agreement.
Open
Request recorded for review
In Progress
The team is working on the request
Waiting for Customer
More information may be needed
Resolved
A response or next step has been provided
Closed
Request has been completed
Check a Request's Status
Use the private reference shown after submission and the same email address. Keep your reference private.
Other ways to reach us
Report, Suggest, or Ask
Report a bug
Tell us what happened, what you expected, and how to reproduce it.
Suggest a feature
Explain the business problem and how the idea would help. Submission does not guarantee a release.
Account & billing
Ask about users, subscriptions, invoices or payment issues without sharing full payment details.
Security or Privacy Concern?
Contact the Veblika team privately. Do not include passwords, access tokens, API keys or private customer data in your message.
Contact Veblika PrivatelyBusiness-critical issue?
Select Urgent in the request form and describe the affected users, business process, start time and steps attempted. You can also notify the team on WhatsApp.
Partner support
Channel Partner
Questions about private environments, branding, provisioning, integrations or your partner arrangement? Use the support process applicable to your agreement.
Channel Partner SupportPartner support
Referral Partner Network
Ask about onboarding, referrals, product understanding, demonstrations or commission-related questions.
RPN Partner HelpFrequently asked
Help Desk Questions
How do I contact Veblika support?
Submit a request here or use the WhatsApp support link. If you already have a request reference, include it in your message.
Can I contact support on WhatsApp?
Yes. WhatsApp is available for supported enquiries. Avoid sending passwords, access tokens or unnecessary customer data.
How do I check my request?
Keep the private reference shown after you submit and enter it with the same email address in the status lookup on this page. Status information is limited to what has been recorded here.
How long does support take?
Timing depends on the issue, information provided, third-party dependencies and your applicable support arrangement. No universal response time is promised here.
Can support access my account?
Support access should follow applicable access and security procedures. Never share your password or authentication secrets.
Can I suggest a feature or report a bug?
Yes. Select Feature Question or Bug Report in the request form and describe the business need or steps to reproduce the problem.
Looking for a how-to guide?
Documentation helps you learn how a feature or workflow works. The Help Desk helps you report an issue and get assistance when something is not working.
Visit DocumentationHere to help
Need Help With Veblika?
Search the guides, describe your issue or contact the Veblika team. Your feedback helps us improve the platform.