Communication & AI / Guide
AI Agents & Assisted Workflows
Use AI assistance for selected conversations and business tasks.
This guide explains concepts and example workflows. Available settings, integrations and steps depend on your plan, configuration and current product release.
Potential uses
AI can help answer common questions, summarize information and classify enquiries based on your configured knowledge and workflow.
Keep control
Review high-stakes decisions and sensitive communications. Check the quality of knowledge sources and ensure a person can take over where appropriate.
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