Communication & AI / Guide
IVR & Call Routing
Explore an example call-routing flow.
This guide explains concepts and example workflows. Available settings, integrations and steps depend on your plan, configuration and current product release.
What IVR does
IVR can help route inbound calls according to caller choices, depending on your telephony provider and Veblika configuration.
Example
A caller hears a welcome message and chooses Sales, Support, Accounts or another enquiry path. Confirm how unanswered calls are handled.
Incoming callWelcomeDepartment choiceCall routing
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