Build Automated WhatsApp Conversations for Your Business
Guide customers through questions, lead capture and service enquiries with structured conversations and AI assistance where configured.
Example guided conversation
Workspace overview
The product
What is WhatsApp Chatbot?
A conversation layer for FAQs, lead qualification, support, automated responses and smooth human handoff.
A connected way to work
Guide customers through questions, lead capture and service enquiries with structured conversations and AI assistance where configured.
Capabilities and availability are tailored to the products, integrations and plan you choose.
The challenge
Where everyday work gets stuck
Repeated questions and unstructured chat threads make it difficult to capture intent and hand enquiries to the right team.
The same questions need repeated replies
Lead details are missed in chat
Customers wait for a human to route an enquiry
Conversation history stays separate from follow-up
What you can do
Explore WhatsApp Chatbot capabilities
The scope of each capability depends on your configuration and selected services.
Guided conversations
Ask useful questions and guide visitors to an appropriate next step.
FAQs
Offer consistent answers to common questions from approved information.
Lead capture
Collect enquiry details and pass them to a configured CRM workflow.
Qualification
Use responses to help categorize interest before team follow-up.
Human handoff
Pass conversations to a person when the request needs attention.
AI assistance
Use AI-supported replies where enabled and suitable for the conversation.
How it works
From an event to the next action
An example process you can discuss and adapt with the Veblika team.
Customer message
Guided question
Intent captured
CRM record
Team handoff
Follow-up
Illustrative workflow. Actual steps depend on your setup and supported connections.
Real-world workflow
A product enquiry in conversation
The example below illustrates a possible guided chat, not a live chatbot or promised setup.
Customer asks about a product
Bot asks which solution they need
Enquiry details can be recorded in CRM
A salesperson takes over for the next step
Use cases
Built around the work your team does
Sales enquiries
Gather context before a salesperson responds.
Common support questions
Guide customers to relevant information or a person.
Appointment interest
Collect a preferred next step for a team member to confirm.
Why businesses use Veblika
More clarity across your work
One connected ecosystem
Veblika products work better together
Connect the information, action and customer conversation that matter to your process.
Integrations
Connect with the tools you already use
Availability is confirmed case by case. Only verified available connections appear here; custom connections can be discussed with our team.
There are no integrations currently marked as available for this product. Tell us which tools you use and we’ll discuss a custom connection.
Discuss an integrationBusiness needs
Find the right part of Veblika
Each product has its own focus. Combine them around your process rather than managing disconnected tools.
| Business need | Veblika product |
|---|---|
| Customer relationships | AI CRM |
| People operations | AI HRMS |
| Guided conversations | WhatsApp Chatbot |
| Eligible messaging | WhatsApp Automation |
| Connected processes | Workflow Automation |
| AI-assisted work | AI Automation |
| Content coordination | Social Media Management |
| Service requests | Support & Ticket Management |
Who it is for
Teams that can put this to work
What your team gets
- Structured first conversations
- More usable enquiry context
- Clear human handoffs
- Connected follow-up when configured
Good to know
Messaging features depend on your WhatsApp/Meta setup, consent, policy eligibility and applicable platform charges.
Questions
Frequently asked questions about WhatsApp Chatbot
What is WhatsApp Chatbot?
A conversation layer for FAQs, lead qualification, support, automated responses and smooth human handoff.
Which teams can use WhatsApp Chatbot?
It can be relevant to sales teams, support teams, education businesses, service businesses. The right setup depends on your team and process.
Can it work with other Veblika products?
Yes, it is designed to work with AI CRM, WhatsApp Automation, Support & Ticket Management when those products are part of your configured setup.
Are third-party integrations available?
Integration availability varies. The integrations catalogue distinguishes available connections from custom integrations and planned connections. Ask us to confirm the specific setup you need.
Can workflows be tailored to our process?
Discuss your requirements with Veblika to determine what can be configured and what would need a custom integration.
Does AI replace our team?
No. AI is intended to assist people within defined processes. AI-generated outputs should be reviewed where business accuracy or customer impact is important.
How is product access priced?
Veblika offers user-based subscription pricing. Product scope and usage-based services should be confirmed for your plan; explore the pricing page or speak with the team.
Product access
Get more than one product with Veblika
Veblika uses a user-based subscription model. Product access and usage-based services may vary by plan. WhatsApp, voice, AI, API, email, SMS and storage usage are not assumed to be unlimited.
Your next step
See what Veblika can automate for you
Tell us about your WhatsApp Chatbot requirements and we’ll discuss a practical setup for your team.