Turn WhatsApp Into an Automated Business Communication Channel
Connect eligible WhatsApp communication with CRM events, follow-ups, service activity and business workflows.
Example messaging workflow
Workspace overview
The product
What is WhatsApp Automation?
Bring automated messages, broadcasts, lead capture, follow-ups and workflow triggers into your operating process.
A connected way to work
Connect eligible WhatsApp communication with CRM events, follow-ups, service activity and business workflows.
Capabilities and availability are tailored to the products, integrations and plan you choose.
The challenge
Where everyday work gets stuck
Without a defined process, important customer updates depend on someone remembering to send each message.
Follow-ups happen inconsistently
Customer messages lack business context
Status updates need manual sending
Teams cannot see what communication is pending
What you can do
Explore WhatsApp Automation capabilities
The scope of each capability depends on your configuration and selected services.
Event-based messages
Trigger eligible communication after a relevant business event.
Lead follow-up
Coordinate the next permitted message with a sales workflow.
Notifications
Keep customers or teams informed when a configured event occurs.
CRM connection
Relate communication to customer context where supported.
Campaign workflows
Plan segmented outreach subject to consent and platform rules.
Chatbot handoff
Route conversations into guided or human-assisted paths.
How it works
From an event to the next action
An example process you can discuss and adapt with the Veblika team.
Business event
Eligibility check
Workflow trigger
WhatsApp message
Customer response
CRM follow-up
Illustrative workflow. Actual steps depend on your setup and supported connections.
Real-world workflow
An enquiry receives a timely next step
With an eligible messaging setup, an incoming lead can move from CRM to a relevant customer response and assigned team follow-up.
A lead enters the CRM
The workflow checks the next permitted action
An eligible WhatsApp message is sent
Sales receives the conversation context
Use cases
Built around the work your team does
Lead follow-up
Connect a new enquiry to a relevant sales response.
Appointment reminder
Notify customers of a scheduled event where permitted.
Support update
Relate a service event to customer communication.
Why businesses use Veblika
More clarity across your work
One connected ecosystem
Veblika products work better together
Connect the information, action and customer conversation that matter to your process.
WhatsApp Automation
Your starting point
Integrations
Connect with the tools you already use
Availability is confirmed case by case. Only verified available connections appear here; custom connections can be discussed with our team.
There are no integrations currently marked as available for this product. Tell us which tools you use and we’ll discuss a custom connection.
Discuss an integrationBusiness needs
Find the right part of Veblika
Each product has its own focus. Combine them around your process rather than managing disconnected tools.
| Business need | Veblika product |
|---|---|
| Customer relationships | AI CRM |
| People operations | AI HRMS |
| Guided conversations | WhatsApp Chatbot |
| Eligible messaging | WhatsApp Automation |
| Connected processes | Workflow Automation |
| AI-assisted work | AI Automation |
| Content coordination | Social Media Management |
| Service requests | Support & Ticket Management |
Who it is for
Teams that can put this to work
What your team gets
- More consistent communication steps
- Relevant CRM context
- Defined customer follow-up paths
- Better handoff between messages and teams
Good to know
WhatsApp/Meta policies, opt-in, message eligibility and third-party messaging charges apply. Availability depends on the configured account and plan.
Questions
Frequently asked questions about WhatsApp Automation
What is WhatsApp Automation?
Bring automated messages, broadcasts, lead capture, follow-ups and workflow triggers into your operating process.
Which teams can use WhatsApp Automation?
It can be relevant to sales teams, customer service, operations, marketing teams. The right setup depends on your team and process.
Can it work with other Veblika products?
Yes, it is designed to work with AI CRM, WhatsApp Chatbot, Workflow Automation when those products are part of your configured setup.
Are third-party integrations available?
Integration availability varies. The integrations catalogue distinguishes available connections from custom integrations and planned connections. Ask us to confirm the specific setup you need.
Can workflows be tailored to our process?
Discuss your requirements with Veblika to determine what can be configured and what would need a custom integration.
Does AI replace our team?
No. AI is intended to assist people within defined processes. AI-generated outputs should be reviewed where business accuracy or customer impact is important.
How is product access priced?
Veblika offers user-based subscription pricing. Product scope and usage-based services should be confirmed for your plan; explore the pricing page or speak with the team.
Product access
Get more than one product with Veblika
Veblika uses a user-based subscription model. Product access and usage-based services may vary by plan. WhatsApp, voice, AI, API, email, SMS and storage usage are not assumed to be unlimited.
Your next step
See what Veblika can automate for you
Tell us about your WhatsApp Automation requirements and we’ll discuss a practical setup for your team.