Communication & AI / Guide
WhatsApp Business & Automation
Connect customer conversations with supported business processes.
This guide explains concepts and example workflows. Available settings, integrations and steps depend on your plan, configuration and current product release.
Before you start
Your setup may require a WhatsApp business account, Meta configuration, phone number, permissions, templates and compliance with applicable messaging policies. Requirements may change independently of Veblika.
Example
A customer asks about a product. A configured chatbot or team member gathers context; a supported workflow can update CRM, assign a salesperson and create a follow-up.
Good practice
Use appropriate consent and approved message types. Keep a person available for conversations that need judgment.
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