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Introduction to Veblika
See how the products fit into a connected business ecosystem.
This guide explains concepts and example workflows. Available settings, integrations and steps depend on your plan, configuration and current product release.
Overview
Veblika brings customer management, conversations, people operations, support and automation together. Choose the modules that fit your processes rather than adopting everything at once.
How the pieces connect
A lead can move from an enquiry to the CRM, a conversation, an assigned follow-up and eventually support, when the required connections and workflows are configured.
Where to begin
Map one real process and identify the team responsible for each stage. Then explore the guides for the modules involved.
- Identify where information originates
- Decide who needs to act
- Choose which handoffs could be automated
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